BTLR Residence Host

Your Purpose

Under the direction of the Residence Manager, the Residence Host provides special and personalized service to every Explora Journeys Residence guest, anticipating their needs and ensuring maximum satisfaction.

Your Impact

• Provides a personalized, varied and professional guest service expected of a world-class butler service.

• Greets guests upon arrival and helps them to settle in their Residence.

• Assists guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, Residence decoration, etc.).

• Provides concierge type services and accompanies guests on excursions if requested.

• Observes guests’ routine to anticipate needs ensuring maximum satisfaction.

• Correctly apply the food safety procedures and food quality requirements related to all processes.

• Works very closely with the Suite Host that takes care of the specific Residence, sharing the duties and the care for the guests.

• The Residence Host is to ensure and provide the highest service standard, exceeding the guest expectations.

• The cleaning and maintenance of residence duties to be split with the suite host.

Your Journey So Far

• A diploma or a degree from an internationally certified hotel school.

• At least 3 years’ experience in a similar role in luxury hotels or resorts.

• Basic knowledge on food safety.

• Experience on a cruise ship is an advantage.

• Good communication and interpersonal skills.

• Flexibility and outstanding customer care skills.

• Basic knowledge of Computers.

• Fluent in written and spoken English. Any additional European language is considered an advantage.

Your Essentials

• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.

• Food Safety/HACCP certificate