GSA Guest Services Associate

Your Purpose

The Guest Service Associate/Agent welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner

Your Impact

• Provides anticipative assistance including information and general assistance to guests.

• Takes ownership of all guest needs that they are assisting with.

• Performs all necessary administrative tasks.

• Manages a variety of financial transactions and is responsible of a cash float.

Your Journey So Far

• High School certificate.

• Experience as a receptionist/guest service agent.

• Extensive experience with diverse Luxury/Premium hospitality.

• Cruise industry experience is an advantage.

• Knowledge of Fidelio/Otalio Cruise System is an advantage.

• Excellent communication and customer care skills.

• Problem solving skills.

• Proficient in Computers and Microsoft Office Suite.

• Fluent English, oral and written. Two additional European languages preferred (Italian, Portuguese, German, Spanish or French).

Your Essentials

• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.