INTL International Host/ess

Your Purpose

The International Host will enhance our guest’s journey by being an advocate for the brand through impeccable customer service, experience delivery, language assistance and translation services.

Your Impact

• Provide personalized customer service, language assistance, and translation to guests, enhancing their understanding and enjoyment of their journey while helping them reach the Ocean State of Mind.

• Be a communication specialist with our guests, while being a genuine brand ambassador for Explora Journeys throughout the Journey.

• Maintain the highest level of guest satisfaction by answering inquiries, offering suggestions and being proactive if a problem occurs to guests, by following the Journey Steps.

• Socialise, welcome guests, contribute to social events, functions, activities, and games in lounges, on deck, in-ports and where appropriate ashore, as requested by Supervisor.

Your Journey So Far

• Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian.

• Above average skills in tactful, diplomatic crisis and problem-handling.

• Excellent presentation skills with the ability to communicate with authority, accuracy, clarity, and charisma.

• Previous experience with diverse Luxury/Premium hospitality/cruise lines or Entertainment services.

• Computer literacy required. Basic Windows based programs knowledge.

• Fluent English, oral and written and 2 additional European languages are required (Italian, Portuguese, German, Spanish and French).

Your Essentials

• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.