SKEX SPA Therapist

Your Purpose

In line with Explora Journeys policies and procedures and under the supervision of the Wellness and Spa Management, the Spa Therapist is responsible for delivering an exceptional guest experience by providing professional skincare, body care, massage services and wellness education in order to achieve the highest levels of guest satisfaction and maximize Wellness and Spa revenue. Exceptional guest service and the understanding of guest’s needs are an essential part of this role due to the one-to-one nature of the position. The ideal Spa Therapist candidate will have an outgoing personality and a can-do approach to any task – personifying luxury guest service.

Your Impact

• Performs professional and guest-oriented skincare, body care and massage services in accordance with Company protocols.

• Participates in on-going training.

• Delivers the highest standards of service to all guests within the Wellness and Spa facilities.

• Actively promotes Wellness and Spa services, programs, retail and the Wellness and Spa facilities.

• Maintains the standards and visual presentation of the treatment rooms and Wellness and Spa facilities.

• Follows all sanitation and cleaning procedures for treatment rooms and equipment.

• Assists in all areas as required by Spa Management.

Your Journey So Far

• High School Graduate or equivalent.

• At least 2 years’ experience as a Spa Therapist in a five-star spa environment.

• Upselling and cross-selling skills.

• Exceptional communication and customer service skills.

• The ability to take a proactive approach to understanding guests needs and desires.

• Basic familiarity in Computers. Ability to operate office equipment.

• Proficient in English. Any additional language is considered an advantage.

Your Essentials

• Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.

• Must hold ITEC/CIBTAC/CIDESCO qualifications.