Director, Commercial Itinerary Planning

Your Purpose

MSC Cruises, the world’s third largest cruise line brand is expanding its Operations team in the USA. Reporting to the VP Itinerary Planning, Port Operations & Commercial Services , the Director, Itinerary Planning will assist in the creation, optimization, and continuous improvement of itineraries to ensure alignment with MSC Cruises’ commercial goals and operational efficiency.

This is a hybrid position requiring 3 days per week in the office, in Miami.

Your Impact

• Support the Director of Port Ops US in the ideation of the itineraries for the North America deployment
• Verify feasibility and availability of future itineraries and manage the berthing reservation process;
• Coordinate with port agents to check berth availability and handle any last-minute changes to itineraries.
• Optimize arrival / departure times to enhance guests experience and overall Cost optimization
• Evaluate Itineraries by analyzing the P&L of each itinerary
• Work with the VP of Itinerary Planning, Commercial Executives, and Operations teams to optimize routes, taking into account operational constraints, port infrastructure, and seasonal factors.
• Monitor and make adjustments to existing itineraries to improve operational efficiency, profitability, and guest satisfaction.

Your Journey so far

• A minimum of 5-7 years of experience in itinerary planning, port operations, or a related field within the cruise or travel industry.
• Proven experience in managing budgets and conducting financial analysis, including evaluating P&L for itineraries.
• Strong understanding of cruise industry trends, port operations, and regulations.
• Strong communication and interpersonal skills for engaging with internal teams, vendors, port authorities, and industry stakeholders.
• Strong strategic thinking and problem-solving abilities, with a focus on operational efficiency and profitability.
• Ability to travel as required to visit ports and attend industry events.
• Bachelor's degree in Business, Hospitality, Maritime Operations, or a related preferred

Your Essentials

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.