Employee Engagement Manager - Internal Communications

Your Purpose

Based at the company’s headquarters in Geneva, Switzerland as part of the Company’s Global Communications team, the Employee Engagement/Internal Communications Manager plays a pivotal role in fostering an inclusive work environment where employees feel informed, motivated, and connected to the company’s values. This role involves close collaboration with Corporate HR teams (both ashore and on board) to deliver initiatives aimed at driving a global employee engagement agenda across MSC Cruises and the newly launched luxury brand, Explora Journeys.

This is a unique opportunity for a highly motivated individual to join a privately-owned global organization with more than 30,000 employees and make a significant impact by fostering a positive company culture as the company continues to grow and expand.

We are looking for an experienced internal communications manager with a proven track record of developing and implementing employee engagement/internal communications strategies and initiatives for a diverse global workforce across different geographies with a strong focus on change management. The successful candidate will excel in both strategic support and delivery, creating actionable plans and programmes.

Your Impact

• Support the development and implement internal communications strategies aligned with the company’s culture, MSC values, and employer brand strategy.
• Lead the execution of programmes and initiatives to support business and engagement objectives and ensure the efficiency of the Employee Engagement function.
• Manage internal communication channels and ensure effective information dissemination, including intranet, internal emails, newsletters, videos, and more.
• Partner with IT to support the continued development of the company’s intranet and crew app.
• Collaborate with leaders and managers on key company initiatives, such as Diversity & Inclusion, Crew Experience, Customer Experience, to ensure employees are informed, motivated, and engaged.
• Share best practices globally and partner with local teams to ensure consistency and implementation at the country level and on board the fleet.
• Enhance employment brand awareness via corporate social media channels (e.g., LinkedIn) in collaboration with the Corporate HR team.
• Work closely with other members of the global Communications team, both at Headquarters and in local offices, to deliver a continuous internal communication plan ashore and on board.
• Analyze data and feedback to make informed recommendations and implement action plans to address employee needs and concerns.

Your Journey so far

• Communications professional with 8 years plus of experience in Internal communications.

Your Essentials

• Native (or negotiation-level) English; knowledge of French or Italian is an advantage.
• Adaptable, dynamic, curious, and quick-thinking individual with creative flair.
• Ability to create high-impact multi-media content in English to engage the global workforce in the company’s vision and values.
• Exhibits a strong eye for detail, ensuring all written materials are free from grammatical errors, typos, and inconsistencies. Maintains high standards of accuracy and quality in all written communications.
• Proactive team member, able to make recommendations or suggestions to improve Employee Engagement initiatives and move them forward with autonomy.
• Exceptional project management skills to handle multiple initiatives simultaneously.
• Excellent interpersonal and relationship-building skills to work effectively with diverse teams.
• Works effectively with cross-functional teams to gather information, understand requirements, and deliver high-quality written content that supports organisational goals.
• Analytical skills to interpret data and feedback for continuous improvement.
• Proficiency in using communication tools and platforms, including content management systems and social media analytics. Design experience an advantage.
• Ability to adapt communication styles to different audiences and cultural contexts.