Director, Talent Acquisition

Your Purpose

MSC Cruises, the world’s third-largest cruise brand continues to expand its shoreside operations in the United States and is seeking a Talent Acquisition Director to lead our recruitment function. This individual will build and execute a talent strategy focused on measurable impact, operational efficiency, and data-driven decision-making.

Reporting into the senior HR leadership team and working closely with Corporate HQ in Geneva, the Director will oversee end-to-end TA operations, implement scalable systems, and enable recruiting excellence across the US shoreside organization and MSC’s private island, Ocean Cay.

This is a hybrid position requiring 3 days per week in the office, in Miami. 

Your Impact

Strategic Talent Acquisition Leadership

• Develop and execute the U.S. shoreside recruiting strategy aligned with MSC Cruises’ business objectives and growth plans. 
• Lead recruiting strategy at all levels with a heavy emphasis on both executive (VP+) and hourly / high volume hiring
• Serve as the key advisor to business leaders on current and future hiring needs, workforce planning, and talent pipeline development.

Team Leadership & Stakeholder Management

• Build, manage, and mentor a high-performing TA team, fostering a culture of ownership, performance, and innovation.
• Collaborate with HRBPs, compensation, finance, and business unit leaders to support workforce planning and budget alignment.
• Hold the TA team accountable for tracking KPIs, meeting targeted hire-by deadlines, embracing new processes and full utilization of available systems

Data-Driven Recruiting Operations

• Build and own robust recruiting dashboards to track KPIs (time-to-fill, source of hire, candidate quality, DEI metrics, etc.) and optimize performance.
• Use talent analytics to forecast hiring demand, monitor trends, identify bottlenecks, and inform executive-level reporting.
• Benchmark internal and external talent pipelines, compensation trends, and market competitiveness to inform hiring strategy.

Systems, Tools & Process Optimization

• Support ongoing adoption of new global applicant tracking systems (ATS) to ensure the investment is fully utilized and its reporting capabilities are optimized
• Establish standardized, repeatable hiring workflows, SLAs, and interview processes across all business units.
• Integrate structured evaluation criteria to ensure consistent and unbiased hiring decisions while elevating talent quality across the organization by aligning with succession planning goals and proactively building a pipeline of future leaders.

Candidate Experience & Employer Brand

• Elevate the end-to-end candidate journey—from first contact to onboarding—ensuring a best-in-class and inclusive experience.
• Partner with marketing and communications to amplify MSC Cruises’ employer brand, leveraging data and campaign performance analytics.
• Represent MSC Cruises at talent conferences, industry events, and recruitment fairs as a brand ambassador.

Your Journey so far

• 10+ years of progressive talent acquisition experience, including 5+ years in a senior leadership or strategic capacity, with a track record of building and scaling high-performing TA functions in complex, fast-paced environments.
• Extensive experience in executive and leadership hiring, with a demonstrated ability to attract, assess, and close senior-level talent across a range of disciplines
• Proven expertise in designing and leading enterprise-wide recruiting strategies, balancing long-term workforce planning with near-term hiring priorities.
• Advanced proficiency in talent data and analytics, including building and managing custom dashboards, interpreting trends, and leveraging data to drive decisions, forecast hiring needs, and measure ROI of recruiting initiatives.
• Deep knowledge of ATS and CRM systems with a history of leading integrations and workflow optimization to enhance recruiter productivity and candidate experience.
• Process-driven mindset, with demonstrated success in standardizing hiring workflows, enhancing compliance, and embedding structured interview practices that reduce bias and improve hiring quality.
• Exceptional cross-functional leadership, influence, and stakeholder engagement skills, with the ability to partner with senior executives, HR, and business leaders to align talent acquisition with organizational goals.

Your Essentials

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.