IT Project Manager - Infrastructure and Operations

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

MSC Cruises, the world’s third largest cruise line brand is expanding its Information Technology team supporting the US Division.  Reporting to the Director, IT Infrastructure and Operations, the IT Project Manager – Infrastructure and Operations will lead critical technology projects across office, terminal, and operational environments. This role is responsible for the end-to-end delivery of IT infrastructure projects including structured cabling, networking, AV systems, security integration, and coordination with global stakeholders.

The ideal candidate thrives in a fast-paced environment, excels at cross-functional coordination, and has hands-on experience delivering IT solutions aligned with specific timelines and enterprise technology standards.

Your Impact

• Lead the planning, execution, and delivery of IT infrastructure projects for new facility buildouts, relocations, and expansions (offices, cruise terminals, data centers).
• Coordinate with internal IT teams, facilities, construction managers, and external vendors (low-voltage, networking, AV, etc.) to ensure timely and budget-compliant delivery.
• Define project scope, goals, timelines, and deliverables in collaboration with stakeholders.
• Oversee installation of structured cabling, switches, firewalls, access points, AV systems, badge access/security systems, and server/network equipment.
• Ensure alignment with IT standards for network architecture, endpoint connectivity, Wi-Fi, VoIP, and redundancy.
• Track project progress, manage risks, resolve issues, and maintain detailed documentation.
• Prepare regular status reports for senior leadership and manage change requests as needed.
•  Conduct site readiness assessments, infrastructure testing, and handoff to operations teams.

Your Journey so far

• Bachelor’s degree in Information Technology, Engineering, or related field (or equivalent experience).
• 5+ years of IT project management experience, with at least 3 years focused on infrastructure and physical site buildouts.
• Familiarity with PM methodologies (Waterfall, Agile) and tools (Smartsheet, MS Project, Jira, etc.).
• PMP or related certification is a plus.
• Knowledge of ITIL practices for infrastructure operations.
• Understanding of budgeting, cost tracking, and vendor procurement processes.
• Strong communication and stakeholder management skills.
• Proven experience managing IT components in new construction or renovation projects (e.g., structured cabling, networking, security, AV).
• Strong understanding of networking (LAN/WAN, wireless), server rooms/data closets, and physical security systems.
• Experience working closely with facilities/construction teams, general contractors, and trades.

Your Essentials

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.