CRM Martech Specialist

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

The CRM Martech Specialist will oversee and optimize our CRM system and Martech tools with the goal of enhancing customer engagement, retention, overall satisfaction, customer relationships improvement, all of which will contribute to our company's ongoing success.

Key Accountabilities

•CRM Management: Manage and maintain the company's CRM system, ensuring accurate collection, storage, and analysis of customer data;

•Business Request Management: Serve as the primary point of contact for CRM-related business requests, responsible for opening, submitting, and proactively following up on requests while engaging with various stakeholders;

•UAT (User Acceptance Testing): Planning, organization and execution of User Acceptance Testing (UAT) for CRM system updates and enhancements. Ensure that UAT is conducted effectively and in line with business requirements;

•Martech Strategy: support the development and implementation of Martech marketing strategies using the CRM to optimize customer data management and enhance marketing activities;

•Data Integration: Collaborate with other business teams to ensure smooth data flow between the CRM and other company systems.

Qualifications

•1 or 2 years’ proven experience in CRM system management, business request coordination and UAT leadership;

•Knowledge of UAT best practices and experience in test planning and execution;

•In-depth knowledge of Martech marketing best practices;

•Data analysis and reporting skills;

•Fluent English;

•Microsoft Office package; familiarity with specific CRM tools (e.g., Salesforce, Adobe AJO, Adobe Marketo engagement) is a plus;

•Bachelor's degree in Marketing, Computer Science, or a related field;

•Excellent communication skills and ability to work in a team.

Visa Requirements (if any)

•Right to work in Italy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.