IT Business Analyst

Job Purpose

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 23 cruise ships with two new vessels due to be launched in 2026 and 2027.

The IT Business Analyst gathers and analyzes business requirements and drafts functional designs to support the delivery of large-scale corporate software implementations.

Key Accountabilities

• Understands and maps current and future workflows; documents both current and target-state processes.
• Works with stakeholders to gather requirements and produce clear, detailed documentation.
• Provides consulting services aimed at solving complex business and technology issues across enterprise systems.
• Collaborates with Product Owners and development teams to transform requirements into efficient system solutions, ensuring quality, timeliness, and cost-effectiveness.

Qualifications

• 5+ years of proven experience as a Business Analyst supporting medium to large-scale projects;
• 2–3 years of experience in project management;
• Proven expertise in leading teams using Agile methodologies, with strong knowledge of Agile principles and practices (certifications in Scrum, Kanban, or SAFe are a plus).
• Demonstrated experience and subject matter expertise in business/systems analysis within at least one of the following domains: Inventory Management, Flights Management, Booking funnels for eCommerce, Order taking, Service Delivery;
• Excellent understanding of one of the following industries: cruise, transportation, or leisure;
• Solid experience in process and workflow mapping;
• Strong knowledge of Enterprise Integration Patterns (EIP);
• Solid technical background with and understanding of - or hands-on experience in - software development and web technologies.
• Bachelor’s degree required, preferably in Computer Science, Engineering, or a related field;
• Fluent in English (spoken and written);
• Excellent analytical and problem-solving skills; a strong critical thinker with a solution-oriented mindset;
• Outstanding communication skills, with the ability to clearly articulate the technical aspects of a solution to both technical and non-technical audiences.

VISA Requirements

Right to work in Italy.